Ordering Process and Personalization
How can I place an order?
To place an order, select the desired product from our range and complete the ordering process. After completing your order, please send us an email to info@markengruender.com and attach your logo or other individual designs. Our team will contact you after receiving your email to begin the personalization process.
Can I change my order after it's been placed?
After your order has been placed, you can make changes as long as production has not yet started. Please contact our customer service for assistance.
How does personalization work?
After you send your email with the logo, you will receive an embroidery design for approval within 3 business days. If everything meets your expectations, the order will be released and prepared for production.
Shipping and Delivery
Where does MarkenGründer deliver?
We offer Europe-wide deliveries. No matter where you are located, we deliver your personalised textile products safely and reliably to your desired address.
How long will it take for my order to be delivered?
Delivery time is between 3 and 4 weeks from approval of the artwork.
Can I return personalized products?
Please note that due to the individual customization of personalized products, returns and exchanges cannot be accepted. We therefore recommend that you carefully check your order before ordering your personalized products from us. If you have any problems or questions, our customer service team will be happy to assist you.
Payments & Invoices
Which payment methods are accepted?
We accept various payment methods, including credit cards, PayPal, and bank transfers. If you have any further questions about payment options, please feel free to contact our customer service.
How do I get my invoice?
Your invoice will be sent to you by email once your order is complete. If you require additional copies, please contact our customer service.