Order Process and Personalization
How can I place an order?
To place an order, select the desired product from our range and complete the ordering process. After completing your order, please send us an email to info@markengruender.com and attach your logo or other individual designs. Our team will contact you after receiving your email to start the personalization process.
Can I change my order after it's been placed?
After your order has been placed, you can make changes as long as production has not yet started. Please contact our customer service for assistance.
How does personalization work?
After sending your email with the logo, you will receive an embroidery drawing for review within 3 business days. If everything meets your expectations, the order will be released and prepared for production.
Shipping and Delivery
Where does MarkenGründer deliver to?
We offer Europe-wide deliveries. No matter where you are, we will deliver your personalized textile products safely and reliably to your desired address.
How long will it take for my order to be delivered?
Delivery time is between 3 and 4 weeks from the approval of the pre-production sample.
Can I return personalized products?
Please note that due to the custom nature of personalized products, returns and exchanges cannot be accepted. We therefore recommend that you carefully review your order before placing your personalized product order with us. If you have any problems or questions, our customer service team will be happy to assist you.
Payments and Invoices
Which payment methods are accepted?
We accept various payment methods, including credit cards, PayPal, and bank transfers. For further questions regarding payment options, please feel free to contact our customer service.
How do I get my invoice?
Your invoice will be emailed to you once your order is complete. If you require additional copies, please contact our customer service department.